Privacy policy

Privacy Policy

Personal Data Protection

1. This Privacy Policy explains how personal data of customers and website visitors is collected, used and protected by the DiagnosticTools.eu online store operated by MB DIAGAS (hereinafter referred to as the Seller).
2. When placing an order or submitting an enquiry through DiagnosticTools.eu, the Customer may provide their name, surname, email address, telephone number, delivery address, company details and other information necessary to process and fulfil the order.
3. Personal data may be processed for the following purposes:
   • processing and administering orders and enquiries;
   • identifying and communicating with the Customer;
   • delivering ordered goods;
   • issuing pro forma invoices and VAT invoices;
   • administering payments;
   • handling warranty claims, returns and other order-related matters;
   • complying with legal and accounting obligations.
4. The Seller processes only the personal data necessary to fulfil orders, provide services or comply with legal obligations applicable to the Seller.
5. Personal data may be disclosed only to third parties whose services are necessary for fulfilling an order, such as delivery and logistics companies, payment service providers, accounting service providers, IT and hosting service providers and other partners of the Seller where such disclosure is necessary for the provision of their services.
6. Personal data may also be disclosed to public authorities or other authorised bodies where the Seller is legally required to do so.
7. The Seller does not use the Customer's personal data for direct marketing purposes without the Customer's separate consent where such consent is required by applicable law. The Customer may withdraw previously given consent to direct marketing at any time.
8. The Seller implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
9. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required under Lithuanian or European Union law, including applicable accounting-document retention requirements.
10. Subject to applicable law, the Customer has the right to request access to their personal data, correction or deletion of such data, restriction of processing, to object to certain processing and, where applicable, to exercise the right to data portability.
11. Where personal data is processed on the basis of consent, the Customer may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
12. A Customer who believes that their personal data is being processed improperly may contact the Seller and also has the right to lodge a complaint with the competent data protection supervisory authority.
13. For questions concerning this Privacy Policy or the processing of personal data, please contact MB DIAGAS using the contact details provided on DiagnosticTools.eu.
14. The Seller may update this Privacy Policy to reflect changes to the website, services or applicable legislation. The current version of the Privacy Policy will always be published on DiagnosticTools.eu.